How to pay for your order
Phydeaux Designs & Fiber accepts all major credits as well as PayPal.
Open an account
You may open an account after placing your first order. By setting up a user name and password, you will be able to log in with each visit, in order to see your past orders. You also won't have to re-enter your contact and shipping information with each order. Your information is kept confidential and secure - we never share or sell customer information!
How to order and download patterns
Ordering knitting and crochet patterns is easy! Just add the patterns you desire to your shopping cart and complete check out. After your order is complete, you will receive an email with download link(s) and instructions. If you paid via PayPal echeck, you will receive that email once your echeck has cleared.
Refunds and exchanges
Customer service is very important at Phydeaux Designs! We accept returns and exchanges for physical goods, but you must read the below details.
Contact us prior to returning the goods. You will be responsible for the cost to ship your return/exchange to Phydeaux.
We don't accept returns and exchanges for digital products that have been downloaded.
Returns and exchanges are accepted within 30 days of your order shipping. Yarn must be in its original condition: not unwound/caked, free from odors, etc.
Club and custom orders are not eligible for for refund or exchange, except in the case of manufacture issues with the yarn.